feeder

[ronygrace]

Hp printer 9013 The panel constantly shows that there is a document stuck in the document feeder, even though everything has been checked and there is no document or document remnants. The panel does not allow returning to the normal home position what can be done?

[A_Gayathri · Accepted solution]

Hi @ronygrace,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 9013 is indicating that there's a document stuck in the document feeder when there isn't, there are a few troubleshooting steps you can try to resolve the issue:
 

• Power Cycle: Turn off the printer, unplug it from the power source, and wait for a few minutes before plugging it back in and turning it on again. Sometimes, a simple power cycle can resolve temporary glitches.
• Clear any visible obstructions: Even if you can't see any paper or debris, it's worth checking the document feeder area thoroughly. Use a flashlight to inspect the feeder rollers and remove any visible obstructions carefully.
• Clean the document feeder rollers: Dust and debris on the rollers can cause false paper jam errors. Use a lint-free cloth lightly dampened with water to gently clean the rollers. Avoid using alcohol or other harsh chemicals.
• Reset the printer: Perform a reset on your printer to clear any temporary errors. The method for resetting your specific printer model may vary, so refer to the user manual 
• Update firmware: Ensure that your printer's firmware is up to date. Sometimes, firmware updates include bug fixes that can resolve issues like false paper jam errors. You can usually update the firmware through the printer's control panel or HP's website. Update the firmware on an HP printer
• Check for sensor issues: There might be a sensor in the document feeder that's malfunctioning and causing the false error message. If none of the above steps work, it's possible that the sensor may need to be checked or replaced by a technician.
   

Refer to this document: HP OfficeJet Pro 9013 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[ronygrace]

Thank you very much, you helped a lot aThank you very much, you helped a lot and the problem was solved nd the problem is solved 

[ronygrace]

Thanks. 

[A_Gayathri]

HI @ronygrace,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support