hai am not able to fix scan error

[Kaniyamkudy]

hai am not able to fix scan error

[A_Gayathri]

Hi @Kaniyamkudy ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Smart Tank 580 scan error on Windows 11, let's try these troubleshooting steps:

May I know

1. Since when are you facing this issue

2. Have you made any changes on your printer post that this issue raised and have you observed any light blinking on the display and error code 
3. Could you please elaborate on the issue?
 

Check HP Smart App Version:

• Ensure that you have the latest version of the HP Smart app. Open the Microsoft Store, search for "HP Smart," and install any available updates.

Enable Scan Permissions:

• Open the HP Smart app.
• Go to "Settings" and ensure that the necessary permissions are granted for scanning.

Restart Devices:

• Power off your printer and computer.
• Wait for about a minute, then turn them back on.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool, which will diagnose and automatically fix scan issues.

Reinstall HP Smart App:

• Uninstall the HP Smart app, then reinstall it from the Microsoft Store.
• Reconnect your printer in the app and try scanning again.

Check Webscan in Printer's Embedded Web Server (EWS):

• Find your printer's IP address (can be located on the printer's display or in the printer settings).
• Enter the IP address into a web browser to open the EWS page.
• Go to the Scan tab, ensure Webscan is enabled, and test scanning from there.

Refer to this document:  HP Smart Tank 580 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.