has the scan/print deletion have an effect on the smart tank 7602 ability to fax

[gros]

unable to send a fax

[gros]

Does the scan/print deletion have anything to do with this?  I wouldn't see how, as I'm plugged straight into the wall.

[VikramTheGreat]

Hi @gros,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Smart Tank 7602 All-in-One is unable to send a fax, here are the key steps to troubleshoot and resolve the issue:

1. Confirm Phone Line Setup

• Make sure a standard phone line is connected to the LINE port (not EXT) on the printer.
• Avoid using VoIP lines (e.g., digital home phones, cable modems), as they may cause fax issues.
• No DSL filter should be between the printer and the wall jack.
• If using a splitter or answering machine, temporarily remove them for testing.

2. Dialling Format

• Ensure you are using the correct prefix or area code.
• If dialling internationally, include the country code.
• Try sending a fax to the HP Test Fax Service:

3. Fax Settings on Printer

• On the printer control panel:
  • Go to Fax Settings > Preferences.
  • Check that Error Correction Mode (ECM) is ON.
  • Set Dial Type to match your phone service (tone or pulse).
  • Enable Automatic Redial and Fax Speed set to Medium (14,400 bps).

4. Run Fax Test Report

• On the printer:
  • Tap Settings > Fax Setup > Tools > Run Fax Test Report.
  • Review results for any failures in line connection, signal strength, or configuration.

5. Check for Dial Tone

• Connect a standard phone to the wall jack used by the printer.
• Pick up the receiver to check for dial tone.
• If no tone, it's a line issue (contact your phone provider).

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support