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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet M1522nf Multifunction Printer
Microsoft Windows 11

Cannot scan.jpgHelp ! 

I am unable to use HP LJ M1522 printer scanner with new Win 11 pc - can print only.  What can I do?

I have removed the printer, uninstall & re-install the MS Universal printer driver.  To no avail.  

Can only print.  

 

Here, this is what I get.  But after checking .. there is no other software in the pc.

 

 

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