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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-12-2018 04:24 PM

HP Recommended
Product: officejet 4650
Operating System: Microsoft Windows 7 (64-bit)

I tried scanning a document and everytime it scans all I get are colored horizontal lines. I took a lint free cloth and tried to clean the glass of the scanner but it continues to do the same thing. Can anyone help as of course the warranty has expired. is the scanning bed bad? 

4 REPLIES 4

‎06-12-2018 08:56 PM

HP Recommended

Hi @chrissy126

 

Thanks for using the HP Forums.

 

Can you try a copy job and help us confirm that the output is also showing the exact same lines as a scan?

 

If it is, it's likely that the scanner is defective.

 

Thanks for choosing HP!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-13-2018 04:29 PM

HP Recommended

scanned documentscanned document

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‎06-13-2018 04:32 PM

HP Recommended

Yes it does the same thing with the lines when I do a scan to print. This is frustrating haven't even owned this printer 2 years and it is 6 months out of warranty.  Think I might be done with HP products as I cant even contact them for support to find out about an authorized service repair center for it. 

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‎06-14-2018 12:40 AM

HP Recommended

Hi @chrissy126

 

Thanks for confirming that the copy is also seeing the same defect. 

 

It's likely that the scanner is defective.

 

Thanks for choosing HP!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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