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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet 6600 printer/scanner
macOS 10.15 Catalina

MacBook Air OS 10.15 Catalina scanning from a OfficeJet 6600 printer/scanner 

3 REPLIES 3
HP Recommended

@Hemlock3, Welcome to HP Support Community!

 

I see that you're trying to scan from your MacBook Air after a recent update in the software, you can try the steps below and see if that helps-

 

Update HP Easy Scan

Open HP Easy Scan. On the upper bar, click HP Easy Scan, click Check for Updates, and then install any available updates.

Checking for updates in HP Easy Scan

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Refer to the document HP Printers - How to Scan (Mac) for alternative scanning methods.

 

Let me know if you have any concerns.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

I Opened HP Easy Scan and clicked Check for Updates, and then install, my computer said to rename or move HP easy scan from my Applications folder, because I already had the Easy Scan App, and try to down load again,

Im not sure what that means, or how to do that.

HP Recommended

@Hemlock3

 

Follow the steps below to remove the HP Easy Scan Application-

 

Open the Applications folder in the Finder (if it doesn't appear in the sidebar, go to the Menu Bar, open the “Go” menu, and select Applications in the list), search for HP Easy Scan application by typing its name in the search field, and then drag it to the Trash (in the dock) to begin the uninstall process. Right-click on the Trash in the dock and choose Empty Trash.

 

Download and install the HP Easy Scan app from the App Store.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

TEJ1602
I am an HP Employee

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