how can I start to receive faxes on my printer?

[JDpaint2025]

How can i start to receive faxes on my printer?

[Dragon-Fur]

@JDpaint2025 

Welcome to the HP English Community --

This printer includes Fax hardware

Connectivity, Std

1 USB 2.0; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 1 RJ-11 Fax

You need a landline -- 

Connect the fax on the back of the printer to your landline wall connection --

Use a 2-wire phone cord between the landline connection on the wall to the Line 1 port on the printer.

What if?

If you do not have a land line,

You can use HP Mobile Fax to SEND faxes --

To date, the Mobile Fax app cannot Receive faxes.

You would need to find, subscribe an electronic fax service that includes receiving faxes.

Open

 User Guide – OfficeJet Pro 8020e Series

Connection - Page 4

Read Chapter - Fax - Starting on Page 73

Next,

Open Category Setup & User Guide > Scanners, Copiers, & Fax > Fax

Peruse the list of documents and videos - Read / Watch one or more of the articles or videos

Example - Fax Setup - Embedded Web Server - EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > Fax Setup Wizard

Model Dependent --

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

Example - Fax Settings - Basic / Advanced

EWS_9025_Fax_Settings_Basic-Advanced_5

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Message Content References

-- HP Smart – Mobile Fax –

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service
  • Review HP Privacy Statement
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP printers - Using Mobile Fax (HP Smart app)
  • Note: Mobile Fax supports sending multiple PDF files at a time, up to 50 pages or 20 MB.
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”
• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

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NOTE:  Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8025e All-in-One Printer  

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