how do I find out what is due to print on the print queue and how can I stop an item printing?

[Mallen2020]

How do I find out what is due to print on my HP ENVY Inspire 7200e, 7900e Printers and what can I do to cancel it?

[Dragon-Fur]

@Mallen2020 

Welcome to the HP Community --

Start here:

Category Setup & User Guides >

Scroll down > Select Section Printing > Sub-section Print jobs

Cancel a print job on HP printers

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Additional Information - FYI Only - Use or ignore as suits your situation...

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Windows - Print Job Stuck in Queue

Cancel Print / Resume Print / Print Service Reset / Rebuild Queue / Temp Folder

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Cancel Print Job

On those printers where the option is supported,

If you catch the job quickly enough, print jobs can normally be cancelled on the printer.

The “cancel” button might be labeled as such or might present as a red X on the printer control screen.

NOTE: Where supported at all, it is normal for the “X” to display on the printer control panel only briefly.

What happens next?

Once the job is turned over to the print service, cancel the job in the print queue on the computer

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Find the Print Job(s)

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Scroll down > Select More devices and printer settings

Continue in Control Panel > Devices and Printers

Next,

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon

See what’s printing

Click (or Right-Click) on the job > Cancel

Note:  Exact wording varies

More Options…

> > > Windows 10 < < <

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

> > > Windows 11 < < <

Settings > Bluetooth & devices > Printers & scanners

Select Printer from list > Open Print Queue

Open Menu ( … ) top right of list > Select Pause All / Resume All / Cancel All

OR

If more than one job in the list > Right-Click on the file/job name > Pause / Restart / Cancel

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Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services being stuck or otherwise “broken”.

If the job is accepted and quickly disappears, it is perhaps due to incorrect Temp folder permissions.

HP Printers - Print jobs stuck in print queue

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP ENVY Inspire 7920e All-in-One Printer  

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