how do i find an original document that I fed into my feeder?

[AnnieOakley]

I used my feeder to scan a document but it never came out below like its supposed to.  I need to rescan but can't find the paper.

[Sneha_01]

Hi @AnnieOakley,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the original document you fed into the feeder of your scanner did not come out as expected, it might be stuck inside the scanner. Here's what you can do to locate and retrieve the document:

1. Check the Scanner Feeder Area

1. Open the scanner feeder cover or lid.
2. Look inside the feeder area carefully to see if the document is visible.
3. Use a flashlight if needed to illuminate the area and help you see better.

2. Check the Document Output Tray

1. If your scanner has an output tray or slot where scanned documents are ejected, check this area.
2. Look for any signs of the document being stuck or jammed.

3. Check for Document Jams

1. If you cannot locate the document by visually inspecting the feeder and output areas, there may be a paper jam inside the scanner.
2. Follow the scanner's user manual or instructions to clear any paper jams carefully.

4. Use Tools for Assistance

1. If the document is stuck and not easily visible, you may need to use tools like tweezers or a flashlight to carefully locate and retrieve it.
2. Be cautious not to damage the scanner's internal components while attempting to retrieve the document.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support