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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

My new Lenovo laptop, running Windows 11, will not scan.  Windows 11 system utilities doesn't even recognize I have an all-in-one printer.  Everything worked perfect on my old laptop running Windows 10.  I migrated everything to my new Lenovo using Lenovo's migration software pre-installed on my new Lenovo laptop.  Only response I received was from a HP employee.  His instruction specified, "installing 123.hp.com/setup on a Mac"

 

I do not want instructions for a Mac.  I need instructions for a Windows 11 computer.

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