how do you get "scan to computer" to work with new Windows 11 computer

[Sandie56]

I have an office jet pro 8710.  It has an option to scan to computer which I used all the time.  My older computer crashed and am now setting up a new computer operating on Windows 11 Pro.  I can start a scan from the computer with HP Smart app but I cannot scan to computer from the printer anymore.  It appears that the manage scan to computer option has been changed to a web service.  Very clumsy to use.  Is this correct or have I missed something to make this option work.  Currently new computer is not listed in devices on printer for scanning.

[Dragon-Fur · Accepted solution]

@Sandie56 

Welcome to the HP Community --

Install the Full Feature Software for your printer.

Use the Printer Assistant (shortcut) to enable the Scan to Computer feature.

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1)  Printer - Full Feature Software

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 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install  <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources / Examples

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 8710 All-in-One Printer series  

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