how do you setup the network folder for scanning?

[rgrant11]

I have the HP 7600 series and I am trying to scan a document to my desktop but to no avail.  I can't seem to get to the advance settings on my printer because the window that pops up is being blocked.  any suggestions?

[Garp_senchau]

@rgrant11, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing difficulties accessing settings and scanning documents with your HP Smart Tank 7600 series printer, here are some steps that you can follow to resolve the issue:

Check Software Installation: Ensure that the HP Smart app is installed properly on your computer. You can download it from your app store or from 123.hp.com.

Use the HP Smart App:

• Open the HP Smart app on your computer.
• Ensure that the printer is powered on and connected to the same network as your computer.
• From the HP Smart home screen, select the Scan tile.

Scan Setup:

• Lift the scanner lid and load the document onto the scanner glass.
• If using the document feeder, load the original with the side to be scanned facing up.
• Adjust settings such as source and paper type in the right-hand menu of the app.
• Select Scan to begin the process.

Modify Printer Permissions: Make sure the printer software has the necessary permissions to function on your computer. You might want to check firewall settings that might be blocking the app or pop-up windows.

Disable Pop-up Blocker: If a pop-up window is being blocked, check your system or browser settings to allow pop-ups for the HP app.

Update Drivers and App: Ensure that you are using the latest version of printer drivers and the HP Smart app. Updates might fix compatibility issues.

Alternative Scanning Method:

• You can try scanning the document from a different computer or mobile device to see if the issue persists.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,