• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9019/Premier All-in-One Printer
Microsoft Windows 11

I changed my email password and now I can not scan to email

 

1 REPLY 1
HP Recommended

Hi @EFDChief,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you want to update the email password on your HP OfficeJet Pro 9019/Premier All-In-One Printer so you can scan to email again, you'll need to access the printer's Embedded Web Server (EWS) interface. Here's a step-by-step guide on how to do it:

 

Connect to your printer's network: Ensure that your printer is connected to the same network as your Windows 11 computer.

 

Find the printer's IP address: You'll need to know the IP address of your printer to access its Embedded Web Server. You can find this information by printing a network configuration page from the printer. Usually, you can do this by navigating through the printer's menu to find the network settings option.

 

Access the Embedded Web Server (EWS):

  • Open a web browser on your Windows 11 computer.
  • Enter the IP address of your printer in the address bar and press Enter. This will take you to the printer's Embedded Web Server page.

Login to the EWS:

  • Once the Embedded Web Server page loads, you may be prompted to log in. If you haven't set a password for your printer's EWS, the default username and password are often both "admin" (without quotes). If you've set a custom password, use that instead.

Navigate to the Scan to Email settings:

  • Look for the "Scan" or "Scan to Email" section within the EWS interface. The location of this section may vary depending on your printer model and firmware version.
  • Once you've located the Scan to Email settings, you should find an option to update or edit the email configuration.

Update the email password:

  • Within the Scan to Email settings, you should see fields for the email address and password. Update the password field with your new email password.

Save changes:

  • After updating the password, look for a "Save" or "Apply" button within the Scan to Email settings page. Click on it to save the changes.

Test the scanning functionality:

  • Once you've saved the changes, try scanning a document to email to ensure that the new password is working correctly.

 

Refer to this document: HP OfficeJet Pro 9019/Premier All-in-One Printer user manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.