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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
L7680
Microsoft Windows 10 (32-bit)

When i set more thatn one page into the doc feeder, it feeds through fine on the first page and then pulls the second through with out scanning. It does this with every other page. 

Any help would be appreciated!

2 REPLIES 2
HP Recommended

Hello,

 

I see that you are facing paper feed issues with the Officejet printer. I’d suggest you update the printer firmware and to clean the ADF mechanism(clean paper feed and pick up rollers) to fix this issue.

 

You'll find help for performing these steps on HP website. 

 

If that doesnot help you can reach HP technical support at 18004746836

 

Cheers 🙂

MTEJ
HP Recommended

Hi,

 

Besides cleaning the roller, it seems that the problem is with the seperation pad (the piece of light brown rubber that is pasted opposite the seperation roller - first roller that the document encounter).  Cleaning that seperation pad may help.

 

 

Hope this help.

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