• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-20-2017 04:20 PM

HP Recommended
Product: L7680
Operating System: Microsoft Windows 10 (32-bit)

When i set more thatn one page into the doc feeder, it feeds through fine on the first page and then pulls the second through with out scanning. It does this with every other page. 

Any help would be appreciated!

2 REPLIES 2

‎09-20-2017 05:07 PM

HP Recommended

Hello,

 

I see that you are facing paper feed issues with the Officejet printer. I’d suggest you update the printer firmware and to clean the ADF mechanism(clean paper feed and pick up rollers) to fix this issue.

 

You'll find help for performing these steps on HP website. 

 

If that doesnot help you can reach HP technical support at 18004746836

 

Cheers 🙂

MTEJ
Was this reply helpful? Yes No

‎09-20-2017 08:28 PM

HP Recommended

Hi,

 

Besides cleaning the roller, it seems that the problem is with the seperation pad (the piece of light brown rubber that is pasted opposite the seperation roller - first roller that the document encounter).  Cleaning that seperation pad may help.

 

 

Hope this help.

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I work for HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.