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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-20-2017 04:20 PM

HP Recommended
Product: L7680
Operating System: Microsoft Windows 10 (32-bit)

When i set more thatn one page into the doc feeder, it feeds through fine on the first page and then pulls the second through with out scanning. It does this with every other page. 

Any help would be appreciated!

2 REPLIES 2

‎09-20-2017 05:07 PM

HP Recommended

Hello,

 

I see that you are facing paper feed issues with the Officejet printer. I’d suggest you update the printer firmware and to clean the ADF mechanism(clean paper feed and pick up rollers) to fix this issue.

 

You'll find help for performing these steps on HP website. 

 

If that doesnot help you can reach HP technical support at 18004746836

 

Cheers 🙂

MTEJ
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‎09-20-2017 08:28 PM

HP Recommended

Hi,

 

Besides cleaning the roller, it seems that the problem is with the seperation pad (the piece of light brown rubber that is pasted opposite the seperation roller - first roller that the document encounter).  Cleaning that seperation pad may help.

 

 

Hope this help.

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I work for HP
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