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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

hi

 

i want to duplex scan with the original hp application (hp scan) but the only option is "1-sided'!

all specification tell that this printer can scan double sided and on another hand i use windows fax and scan and another free application and all of this can scan double sided.

the problem is on me, or the genuine application hp scan can't scan douvle sided?

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

View solution in original post

3 REPLIES 3
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

HP Recommended

ok. 

 

with extended version everything works fine (including duplex scan - my problem).

yes: i now naps2; for me, in my first post means other free app.

 

thanks. consider problem solved

HP Recommended

Does the extended scan feature work with Apple devices too?  If not, what are my LaserJet options if

I need to scan two-sided to an Apple device?  I own an HP InkJet and this feature is native and it

works well with Apple computers.  I'd like to think the M426fdw can do the same.

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