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‎12-14-2019 04:51 AM

HP Recommended

I have a HP office jet 3833, new cartridges are showing as incompatible, I've tried all the suggestions e.g turning off, cleaning the heads etc. Now if I put the original ones back they all say incompatible. What seems impossible is to find out how you initiate a repair, I got no reply to my whatsapp messages, it only has 14 days left in warranty,

 

any idea how I initiate a claim? thanks

1 REPLY 1

‎12-17-2019 02:56 AM

HP Recommended

Hi @karenw2

 

Welcome to the HP Support Community. I'd be happy to assist you with the cartridge error. 

 

Have you tried these steps yet? 

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this.

 

If you are having trouble navigating through the above options please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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