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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-25-2020 02:59 AM

HP Recommended
Product: HP OfficeJet 4632
Operating System: Microsoft Windows 10 (32-bit)

I want to scan to PDF but I cannot do it consistently. How do I ensure that I will get a PDF output? Using an HP Officejet 4632. Windows 10.

1 REPLY 1

‎01-28-2020 02:09 AM

HP Recommended

Hi @rich7699

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

Let's try these steps -

 

1.) Search Windows for HP, and then select your printer to open HP Printer Assistant.

2.) On the Scan tab, click Scan a Document or Photo to open HP Scan, and then continue to the next step.

3.) Change settings in HP Scan before you complete a scan job.

 

Selecting a shortcut and making sure settings are correct for the scan job

 

Option#1 in the above picture is for scan shortcut. Select "Save as PDF".

 

You may also refer to this document - How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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