how to remove invalid email address from scan to email on OJ Pro 8025

[theibis1]

How to remove an email address from the "scan to email" option?  I no longer have access to that email address as it was my old work email so I can retrieve the pin to delete the email address.  As I added new email address and now I am required to put pin every time which is annoying.  I am the only user of this printer.  Help!

[sandytechy20]

@theibis1 

Welcome to the HP support community.

I understand that you want to set up a new scan to email, I am glad to assist you.

You need a network-connected computer to set up Scan to Email.

1. From Home screen, touch Scan, and then touch Email. 

2. On the Email Profile Not Set Up screen, touch Next. 

3. Touch Using the HP Software Installed on a Computer or Using a Web Browser, and then follow the onscreen message to set up email profile.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[theibis1]

Unfortunately, your suggestion is not resolving the problem.  

The issue is that when I try to scan to email from the printer Scan function, it gives me two (2) email addresses options, one of which is my email from my previous employer, and I do not have access to it.  Since there are two (2) email addresses saved in the device, it now prompts me to enter PIN every time I need to scan something.  I need to remove one of the email addresses saved in my printer, so far, I have not been able to do so without access to the email address that I no longer have access to it.  As an owner of the printer, I should have administrator right to remove any email address that I do not want to have there, but so far, I have not found a way to do that.   PLEASE HELP!

[sandytechy20]

@theibis1 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers