Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP INK TANK WIRELESS 419
Microsoft Windows 10 (64-bit)

WANT TO SCAN AND CREATE PDF OF 2 SIDES IN ONE PAGE.

1 REPLY 1
HP Recommended

@Robs419,

 

Thanks for reaching out to the HP Support community!

  • Do you mean if you can scan and save 2 sides of a PDF file as a single document?
  • Are you using the HP Smart App or the HP Printer software application to scan the documents?

 

Let's try these:

 

Using the HP Software.

         

  • Save multiple pages or photos into one PDF file using HP Scan.
  • Search Windows for HP, and then select your printer. HP Printer Assistant opens.

  • Click Scan, and then click Scan a Document or Photo. HP Scan opens.

  • In HP Scan, select the Save as PDF or Document to File shortcut.

  • Select 'Scan'. Once the document is scanned, Click the plus button or in the HP Scan preview window to scan the next item.

  • Flip the page on the scanner glass to scan the other side of the document.

  • Repeat this step until all pages or photos are scanned, and then click Save.

  • Select PDF in the Save as type menu.

  • Change the file name and the folder you want to save the 'Scan To', and then click 'Save'.

 

 

Using HP Smart App

     

  • From the HP Smart app home screen, click the Scan tile. The Scan window opens.

  • From the Scan window, change settings such as document type (document or photo), page size, output type, source, resolution, and compression to match the scan job, and then click Scan. A preview of the scan displays.

                 

  • From the Result window, click on add at the top left corner.
  • Flip the page on the scanner glass to scan the other side of the document.
  • Scan the document.
  • Repeat this step until all pages or photos are scanned, and then click Save.

 

Let me know if this helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.