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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-26-2020 05:33 AM

HP Recommended
Product: hp envy 4520
Operating System: Microsoft Windows 10 (64-bit)

exactly what this linked post is about but obviously the answer was not what was asked

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/how-to-scan-2-side-identity-card-in-one-pa...

how to scan 2 side identity card in one page pdf

 

very simple you have one id card, one driver's license, etc... you want to scan back and front and save it into one pdf file in one single page.

is there any kind of app that does this directly? or do you have to save as a picture and then crop both images? it's actually quite trivial the question but all guides are always save the both sides into one pdf which is obviously not the request...

2 REPLIES 2

‎04-26-2020 06:00 AM

HP Recommended

in the end what we want is the ID Copy function but instead of copy to do a scan.

 

https://www.youtube.com/watch?v=Pxo-k7ocby0

 

but the exact same function

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‎04-30-2020 06:19 PM

HP Recommended

@cstmgl

 

Welcome to HP support community.

 

Scanning two sided ID card in one side option is not available in this printer model.

Here is the printer user guide for further assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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