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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
MacBook Air
macOS 10.14 Mojave

I am trying to scan some papers that have colored words and colored pictures but when i do scan them, they are being scanned in black and white and i can not see the color. i need to color 

1 REPLY 1
HP Recommended

@dlockz, Welcome to the HP Support Community!

 

Which application do you use to scan?

 

Method 1: Scan with HP Easy Scan

  1. Make sure your printer is on and connected to your Mac with a USB cable or local wireless network.

  2. Open Finder , select Applications, and then look for HP Easy Scan.

    • If HP Easy Scan displays in the list, open it. On the upper bar, click HP Easy Scan, and then click Check for Updates. Download any available updates, and then reopen the app.

    • If HP Easy Scan does not display, download and install the HP Easy Scan app from the App Store, and then open the app.

  3. In HP Easy Scan, click the Scanner drop-down menu, and then select your printer.

    If your printer does not display, click Browse Scanners, and then select your printer from the list.

  4. Clicking Browse Scanners to find  a printer

  5. Set scan preferences as required. Check the Mode > Color

  6. Selecting the Scan both sides of page check box

  7. Click Done to save the presets for this scan job.

  8. Click Scan to begin scanning

  9. If you want to add pages or scan a two-sided document, click Add on the bottom bar, flip the item or place the next item on the scanner glass, and then click Scan.

  10. Click Send in the bottom right corner of the window, and then click Folder.

    Clicking Send to save a scan to a folder on the Mac

  11. Select a name, destination, file format, and quality for your scan.

  12. If you want your scan saved as a single file, make sure you select the Save all items to a single file check box.

  13. Click Save.

Method 2: Scan with Apple Image Capture

  1. Open Finder , and then click Go in the top menu bar.

  2. Click Applications, and then double-click Image Capture.

  3. Click your printer name in the Devices or Shared list.

  4.  Apple Image Capture

  5. Click Show Details at the bottom of the screen.

  6. Set Kind: Set scan as color, black and white, or optimized for text only documents.

  7. Click Scan.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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