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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-28-2021 01:10 PM

HP Recommended
Product: HP Scanjet 3300cse Scanner
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

A friend just gave me the above-referenced scanner, but the box contained no instructions about setting it up.  I found the power supply and was able to confirm that the unit connected.  However, I can't figure out how to link it to my computer to scan documents.  Since this is an old prodct that is no longer supported by HP, I can't find a user manual.  Nor cold I find a phone number to ask someone in the support division.

 

I would appreciate any help you can provide.

 

Thanks.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2021 01:27 PM

HP Recommended

@Cheryl4242

 

Welcome to the HP Support Community.

 

Unfortunately, there's no information about this product anymore. This is all we have: http://scanner.getusermanuals.com/files/scanjet-3300c--user-s-manual/

 

You can try plugging in and playing it via USB, although I doubt it will support your Operating System.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎07-01-2021 01:27 PM

HP Recommended

@Cheryl4242

 

Welcome to the HP Support Community.

 

Unfortunately, there's no information about this product anymore. This is all we have: http://scanner.getusermanuals.com/files/scanjet-3300c--user-s-manual/

 

You can try plugging in and playing it via USB, although I doubt it will support your Operating System.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎07-01-2021 03:13 PM

HP Recommended

Betty,

 

Thanks for the information.  I was afraid that I wold not be able to use thi scanner becase it is too old and wa meant for Windows 98.  Plus I couldn't find a USB port on the device.  Thanks anyway.

Was this reply helpful? Yes No

‎07-01-2021 03:16 PM

HP Recommended

 I understand and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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