hp 8610 printer and windows 10

[beejay65]

Hi.  Since purchasing a new laptop with windows 10, I cannot print/scan without having to run the hp print doctor first and even then it doesn't always work.  This is so frustrating and time consuming.  Please could someone help me please?

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[beejay65]

Thank you Dean so much.  I did as you suggested (although I don't understand what I've done!), but it has certainly done the trick. 

[greenturtle]

Hi @beejay65,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!