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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

The HP Envie 6022 is not scanning anymore over Wifi. Printing works just fine. When I try to scan something I get a notification saying that Easy Scan quit unexpectedly. Can someone help please?

1 REPLY 1
HP Recommended

Hi @LaetiH,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand there might be an issue with the scanning software or drivers on your computer. Here are some steps you can take to troubleshoot the scanning problem with your HP Envy 6022:

 

  • Restart Your Computer and Printer: Sometimes, a simple restart can resolve temporary issues. Turn off both your computer and printer, wait for a few minutes, and then turn them back on.
  • Check Connection: Ensure that your printer is connected to the same Wi-Fi network as your computer. You can also try restarting your Wi-Fi router to ensure a stable connection.
  • Update Drivers: Make sure that you have the latest printer drivers installed on your computer. You can download the latest drivers from the HP website. Uninstall the existing drivers before installing the new ones.
  • Check for Software Updates: Ensure that your scanning software (Easy Scan) is up-to-date. Check for any available updates and install them if necessary. Software and Drivers for HP ENVY 6022 All-in-One Printer
  • Run Troubleshooter: Many operating systems have built-in troubleshooters for printers and scanners. Run the troubleshooter to identify and fix any issues automatically.
  • Reinstall Scanning Software: If the problem persists, try uninstalling and reinstalling the scanning software (Easy Scan). Sometimes, corrupted software installations can cause issues.
  • Check for System Updates: Make sure your operating system is up-to-date. Sometimes, system updates can resolve compatibility issues with printer software.

 

Refer to this document: HP ENVY 6022 All-in-One Printer

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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