hp Envy 6022 Scan is not working, printing is fine.

[LaetiH]

The HP Envie 6022 is not scanning anymore over Wifi. Printing works just fine. When I try to scan something I get a notification saying that Easy Scan quit unexpectedly. Can someone help please?

[A_Gayathri]

Hi @LaetiH,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand there might be an issue with the scanning software or drivers on your computer. Here are some steps you can take to troubleshoot the scanning problem with your HP Envy 6022:

• Restart Your Computer and Printer: Sometimes, a simple restart can resolve temporary issues. Turn off both your computer and printer, wait for a few minutes, and then turn them back on.
• Check Connection: Ensure that your printer is connected to the same Wi-Fi network as your computer. You can also try restarting your Wi-Fi router to ensure a stable connection.
• Update Drivers: Make sure that you have the latest printer drivers installed on your computer. You can download the latest drivers from the HP website. Uninstall the existing drivers before installing the new ones.
• Check for Software Updates: Ensure that your scanning software (Easy Scan) is up-to-date. Check for any available updates and install them if necessary. Software and Drivers for HP ENVY 6022 All-in-One Printer
• Run Troubleshooter: Many operating systems have built-in troubleshooters for printers and scanners. Run the troubleshooter to identify and fix any issues automatically.
• Reinstall Scanning Software: If the problem persists, try uninstalling and reinstalling the scanning software (Easy Scan). Sometimes, corrupted software installations can cause issues.
• Check for System Updates: Make sure your operating system is up-to-date. Sometimes, system updates can resolve compatibility issues with printer software.

Refer to this document: HP ENVY 6022 All-in-One Printer

I hope this helps. 

Take care and have a good day.

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