hp deskjet 3050 j610a

[jessicaortiz39]

I have an hp stream laptop, and an hp deskjet 3050 j610 all in one printer/scanner/copier. it was working fine, i have it setup to work wirelessly. i can print documents wirelessly without a problem, but suddenly when i scan a document it shows up on my laptop as a page with nothing but black lines. you cant tell that there is a document there at all. when you try and make a copy it does the same thing, it prints out nothing but thick black lines.

i already followed the instructions listed on the hp website. i tried unplugging everything and reconnecting it in case there is "static" to no avail.

i cleaned the glass and scanner lid, that did absolutely nothing.

i used the printer doctor thing they ask you to download and it ran tests on everything. it says there is nothing wrong with it, when i do the test scan it still shows me a black line document.

i tried uninstalling the software and printer and did a fresh install, it's still doing the same thing. I even tried wiping my laptop to factory settings and resinstalling a clean copy of the printer software to no avail. 

i went into the maintenence feature within the software i downloaded from hp and performed the maintenence tasks. cleaned the cartridges, aligned the cartridges, and printed a report but it says a test on the scanner glass wasn't performed. 

it told me to put a blank page on the screen and hit copy black and it prints out the same black lines.

it has not been dropped or damaged. it sits in the same place all day, every day. it NEVER moves from its place. i clean the area regularly, so there is rarely dust or debris on or around it.

nothing has worked. i tried to look up if it still had warranty, which i knew i didn't.. but i wanted to see if there would be an option so i could send it in even if they charged me to repair it, but the only option i found was to come here to this forum. 

someone please tell me they've had the same problem and they know how to fix it, im at the end of the line of patience and i can't move forward anymore. any help would be greatly appreciated. just dont tell me to go buy a new one, i love this one and wanna do what i can to fix it.

please please help? someone.. anyone.. thanks in advance.

[greenturtle]

Hi,

Thanks for using the HP Forums.

From the description of the problem (Copy and Scan producing the same output - Black lines), it seemed to indicate that the scanner is defective.

Unfortunately, this is a Hardware problem (Scanner) and you probably need to call for Support (if it's under warranty) or get a new printer.

Hope that helps!

[jessicaortiz39]

as i stated in my post, it is not under warranty.. and i was looking for support even if i had to pay for it to be fixed but i was not able to find information about where i could all or send it. when i checked on the warranty it said there was none (i already knew that) and didnt display a phone number or link where i could look for support. i dont care if i have to pay to get it fixed.. do you know where i can do that?

[Malygris1 · Accepted solution]

Hi there @jessicaortiz39,

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that you are looking for how to get a repair done on your printer. I am happy to help with this.

Please see the following: HP Printers - HP Support Options, which give some details on the available support  both in and out of warranty.  You will be using the link under Assisted technical support, to get in contact with phone support, but read the section to the right on "Pay per issue phone support" when out of warranty. Of course as stated that fee is waived once the repair is set up.

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

[greenturtle]

Hi @Malygris1

Thanks for jumping in to the response!

Hi @jessicaortiz39,

Hope you get what you need.  Also, you may want to check if it's economically viable for a repair.

Thanks.