hp envy 5530 printer will not copy or scan

[Linitt]

hp Envy 5530 printer will not copy or scan -

Deleting and reinstalling the Driver did not help

[Raj_05]

Hi @Linitt,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5530 printer is not copying or scanning even after reinstalling the driver, there are a few other troubleshooting steps you can try.

• Restart the Printer: Sometimes, simply restarting the printer can resolve temporary issues. Turn off the printer, wait for about 30 seconds, and then turn it back on.
• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Firmware updates can fix bugs and improve performance. You can usually check for updates through the printer's menu or the HP website.
• Check Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in.
• Test Print: Try printing a test page from your computer. If printing from the computer works but copying or scanning doesn't, it might indicate a hardware issue with the scanning mechanism.
• Clean the Scanner Glass: If the scanner glass is dirty or smudged, it can affect scanning quality or cause scanning issues. Clean the glass carefully with a soft, lint-free cloth.
• Reset the Printer: Sometimes resetting the printer to its default settings can resolve issues. Refer to your printer's manual for instructions on how to reset it.
• Check Paper Tray and Cartridges: Ensure that there is enough paper in the paper tray and that the ink cartridges are properly installed and not empty.
• Scan from HP Scan Software: If you haven't already, try scanning using the HP Scan software on your computer. This software may provide additional options and diagnostics.
• Check for Error Messages: Look for any error messages or codes on the printer's display panel or on your computer. These can provide clues as to what might be wrong.

By systematically checking these points, you should be able to determine whether the issue lies with the printer's hardware, software settings, or connectivity.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support