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‎12-06-2024 09:12 AM

HP Recommended
Product: HP Envy 6155e All-in-One Printer

hp envy 6155e is on but the screen is blank

Category:
1 person had the same question
1 REPLY 1

‎12-08-2024 04:26 AM

HP Recommended

Hi @Lee5557,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform a power reset on the printer.

 

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
       NOTE: HP recommends connecting the printer power cord directly to the wall outlet
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

If the above steps do not fix the issue and the touch screen is still blank, then it could be hardware.

 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
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