hp laserjet tank mfp 2604sdw does not light up copying and scanning

[goat61600]

I upgraded my firmware to the latest version of hp laserjet tank mfp 2604sdw and now it does not light up copying or scanning and the sheets come out completely black.

[Hawks_Eye]

Hi @goat61600 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like the firmware update might have disrupted your HP LaserJet Tank MFP 2604sdw's ability to copy and scan properly. 

Here are some steps you can try to troubleshoot and resolve the issue:

 

1. Power Cycle the Printer:

Turn off the printer completely and unplug it from the power source.

Wait for a few minutes, then plug it back in and turn it on. Sometimes, a reset can resolve firmware-related glitches.

 

2. Check Firmware Compatibility:

Verify that the firmware you installed is the correct version for your printer model.

If not, consider rolling back to a previous version. HP usually provides older firmware versions on their support website, or you can contact HP customer support for assistance.

 

3. Perform a Factory Reset:

Access the printer's menu or control panel and look for the Factory Reset option (refer to the user manual for detailed instructions).

This will restore the printer settings to default, which might resolve any firmware-related issues.

 

4. Update Printer Drivers:

Make sure the printer drivers on your computer are up to date. Outdated drivers can sometimes cause communication problems between the computer and printer.

Official HP® Drivers and Software Download | HP® Support

5. Check the Scanner Assembly:

Since the sheets are coming out completely black, the issue might be with the scanner assembly or light source. Ensure that the scanner mechanism is not obstructed or damaged.

Open the scanner bed and inspect the light bar to see if it’s functioning or if there’s any visible damage.

6. Perform a Diagnostic Test:

Many HP printers have a built-in diagnostic mode to test the hardware components. Check the user manual for steps to perform this test.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[goat61600]

Tried everything, I noticed the scanner light works in the warm-up stage when turning on the device, it just doesn't when scanning/copying, I suspect it's a firmware issue, but the previous version of it doesn't seem to be available anywhere, thinking of changing to another printer brand if this isn't solved

[Hawks_Eye]

@goat61600 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye