hp office jet pro 8710 Compter not listed when i try to scan to computer

[wakoola]

computer not listed when i try to scan to computer

[zoey7886 · Accepted solution]

@wakoola, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Officejet pro 8710! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your computer isn’t showing up while trying to scan. Let’s go through some steps to get this sorted out.

Check HP Software & Connection

• Ensure HP Smart or HP Full Feature Software is installed on your computer. If not, you can download it from HP’s official website.
• If using Wi-Fi, make sure your printer and computer are connected to the same network.
• If using USB, try reconnecting the cable and using a different port.

Enable Scan to Computer

• Open HP Printer Assistant (Windows):
  • Search for HP in the Start menu and open HP Printer Assistant.
  • Click Scan > Manage Scan to Computer and make sure it’s enabled.

Restart Devices

• Restart both your printer and computer to refresh the connection.

Check Windows Services (For Windows Users)

• Press Win + R, type services.msc, and hit Enter.
• Find Windows Image Acquisition (WIA) and make sure it's Running and set to Automatic.

If the issue persists, let me know what steps you’ve tried so far, and we’ll figure this out together! 😊

Looking forward to your update  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[wakoola]

thank you for your help will try 

[zoey7886]

@wakoola, Let me know how it goes!