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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
RMS3
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hp officejet pro 7740

HP Recommended
Microsoft Windows 10 (64-bit)

HP 7740 officejet pro, problem with scanner glass.  document scanner works fine.  

Capture1.PNGCapture2.PNG

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sandytechy20
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@RMS3

 

Welcome to HP Support community.

 

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

  1. Turn the printer off, then disconnect the power cord.

  2. Lift the scanner lid.

  3. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

       CAUTION: 

    To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

    Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)

    1.  

      Clean the scanner glass and  under the lid, and any glass or white strips

      White scanner lid backing
    2. White ADF scanner lid strip (if present)

    3. Glass ADF scanner strip (if present)

    4. Main scanner glass

  4. Reconnect the power cord, turn on the printer, then close the scanner lid completely.

  5. Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RMS3
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This did not resolve my problem, I believe it is software or setting related

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sandytechy20
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@RMS3

 

Update the printer firmware

Here are the steps:-Click here

 

Refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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