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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-11-2022 01:42 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer was previously loaded on a Win 7 machine where I had the option of creating several preset options for scanning.  For example I could scan multiple pages from doc feeder and save them as either a separate pdf for each page or one pdf for all.  I loaded the printer onto new Win 10 machine and had to use the HP smart option to install and I am not seeing that I have any options available in the scan process

Category:
1 REPLY 1

‎07-11-2022 03:56 PM

HP Recommended

@CJM-GMA 

 

Welcome to the HP User Community.

 

You need / want to install the Full Feature Software / Full Driver printer software.

 

What?

There are two parts to the Printer Software:

  • HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed.
  • HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

 

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

 

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

 

Programs_and_Features_Printer_Desktop_Icons_6Programs_and_Features_Printer_Desktop_Icons_6

 

and

9025_HP_Scan_Menu_PDF_89025_HP_Scan_Menu_PDF_89025_HP_Scan_Menu_PDF_More_Destination_69025_HP_Scan_Menu_PDF_More_Destination_6

 

 

Video - Install the printer software

HP OfficeJet Pro 9020 | 9022 |9025 | 9026 | 9028 |9018 Download & Install HP Full featured software

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9018 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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