hp officejet pro 9018 - scan stopped working

[CindyMartin]

My printer will not scan, and it says I need to set up this feature.  I have used it before so it should be set up.  I can print to my printer ok, but when I try and scan, the printer will not show up as one to choose,.

[Jeet_singh]

@CindyMartin,

Thank you for posting your query on HP Community,

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Try performing a hard reset on your printer:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now let’s  try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, I would suggest you try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Let me know how it goes for further assistance!

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