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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-27-2024 08:12 AM

HP Recommended

Hello,

I have to log in every single time I want to scan something.  It turns a 1 minute job into a 20 + minute job which isn't workable.  How can I stop this from happening?  The login doesn't even work correctly so I need to attempt login5+ times to get it to log in.

1 REPLY 1

‎10-27-2024 08:58 AM - edited ‎10-27-2024 09:03 AM

HP Recommended

The 9135e must be connected to the internet.  You can use Wi-Fi direct to print directly to the printer but the printer needs to have an internet connection.  I suspect it is trying to make a connection when you try to scan.

 

Is this a new printer or did you replace the modem / router with a new one?

 

Anyway, here is wi-fi setup video.

https://www.youtube.com/watch?v=8WAqiDkd2M8


Latest software is here, click on "Expand all"

https://support.hp.com/us-en/drivers/hp-officejet-pro-9130e-all-in-one-series/model/2101420687?sku=4...

 


OfficeJet Reference 9135e

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