• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HPSCANJET 200
Microsoft Windows 10 (64-bit)

SaaBgd_0-1758789808001.png

HP Scanjet 200 Windows 10 64 bit
Please help, the lines shown in the image appear when scanning.
I have tried everything from uninstalling the drivers of all printers and the scanner in question,
replacing the drivers provided on the cd with the hp basic driver downloaded from the official site.
Without any change. On the laptop used by the wife, the same scanner works normally with the hp basic
driver and the windows scan application. This tells me that the scanner is hardware correct.
Once again, I would very much like to ask for help that would solve this problem

 

1 REPLY 1
HP Recommended
I tried scanning with NAPS2 - with HP Scanjet 200 TWAIN reports an error,
while with Scanjet 200 WIA driver it scans with lines.
I also get the scan shown in the picture using VueScan x64, as well as Windows scan
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.