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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-19-2020 10:07 AM - last edited on ‎11-19-2020 10:36 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M227fdw
Operating System: Microsoft Windows 10 (64-bit)

Hi Can Hp solve my case. I call the representative several times but no one has try to solve my case.

The case number is

[Personal Information Removed].

 

 

Category:
2 REPLIES 2

‎11-19-2020 10:13 AM

HP Recommended

I don't know where I should post this.

Every time I call It takes one hour for waiting to talk to live agent. But after talk, they didn't seem to find solution for me.

Some times I wait on the line for one hour but the call is ended for no reason. This is outrageous.

 

Can anyone help on this case?

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‎11-28-2020 07:01 AM - edited ‎11-28-2020 07:11 AM

HP Recommended

Hi @ mij2, Welcome to the HP Support. I'd be happy to assist you.

Firstly apologies for all the inconvenience. 

 

 

Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know-how. 

 

https://www.youtube.com/watch?v=UM50c64cnyQ

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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