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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-21-2026 11:31 PM

HP Recommended

I'm trying to scan a document but my HP Smart App won't open up. Why is this happening?

Sue 

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1 REPLY 1

‎05-23-2026 02:23 PM

HP Recommended

Hi @Puppypupp 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you are facing issues with the HP Smart App. Please note that the HP Smart App has now been replaced with the new HP App. I kindly request that you install the latest HP App and try again.

https://www.hp.com/us-en/hp-app/overview.html 

 

Take care and have an amazing day!

I'm an HP Employee.


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