hp smart blank screen

[ramatomo]

Hp smart on my laptop is only a blank screen, try to install e reinstall, nothing happens.

I don't understand how to use your product.
on another pc with win11 it works without any problem

[Sneha_01]

Hi @ramatomo 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Smart app is showing a blank screen on your laptop, here are some steps you can take to troubleshoot the issue:

1. Check for Windows Updates

• Make sure your Windows is up to date. Go to Settings > Update & Security > Windows Update and check for updates.

2. Uninstall and Reinstall HP Smart

1. Uninstall:
   • Go to Settings > Apps > Apps & features.
   • Find HP Smart, click on it, and select Uninstall.
2. Reinstall:
   • Go to the Microsoft Store and reinstall the HP Smart app.

3. Run the App as Administrator

• Right-click on the HP Smart app icon and select Run as administrator. This can sometimes resolve permission issues.

4. Clear Cache and Data

• If you can access the app settings:
  • Open Settings > Apps > Apps & features > HP Smart.
  • Click on Advanced options and then select Reset.

5. Check Firewall and Antivirus Settings

• Ensure that your firewall or antivirus software is not blocking the HP Smart app. You may need to create exceptions for the app.

6. Try Compatibility Mode

1. Right-click on the HP Smart app icon.
2. Select Properties.
3. Go to the Compatibility tab and check Run this program in compatibility mode for: and select an earlier version of Windows (like Windows 10).
4. Click Apply, then OK, and try launching the app again.

7. Check Graphics Drivers

• Make sure your graphics drivers are up to date, as display issues can sometimes be related to outdated drivers.

8. Use the HP Smart Web Version

• If the app continues to have issues, consider using the web version of HP Smart by visiting HP Smart for Web as a temporary solution.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[ramatomo]

unfortunately none of your suggestions work, I also tried to look for other suggestions on the forum but none worked.
I also noticed that I'm not the only one with this problem, maybe it's related to older PCs (the desktop with WIN11 on the same network works correctly, while the old laptop with WIN10 doesn't), the fact remains that it is not usable from the laptop.
All this is not good advertising for your products...

[Sneha_01]

Hi @ramatomo 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support