hp smart failure to import newly created jpeg files

[panage]

Have been importing jpeg files to update in HP smart. Recently any newer JPEG files that I create will not load into app, however if it try to import older created files from same folder they load successfully. ????? Anyone know why? Is their a fix for problem.

[Hawks_Eye · Accepted solution]

Hi @panage 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If HP Smart is failing to import newly created JPEG files while older ones load successfully, here are some steps to troubleshoot the issue:

 

1. Check File Format and Compatibility

• Ensure the new JPEG files are in standard .jpg or .jpeg format.
• Try opening the files in another program (e.g., Windows Photos) to confirm they are not corrupted.

2. Rename the JPEG Files

• Rename the newly created JPEG files to a simpler name (e.g., image1.jpg).
• Avoid special characters or spaces in the filename.

3. Move Files to a Different Folder

• Copy the new JPEG files to a different folder (e.g., C:\Users\Public\Pictures).
• Try importing them from the new location.

4. Run HP Smart as Administrator

• Right-click on the HP Smart app and select Run as administrator.
• Try importing the files again.

5. Update HP Smart and Windows

• Open Microsoft Store and check for updates for HP Smart.
• Go to Settings > Update & Security > Windows Update and install any pending updates.

6. Clear HP Smart Cache

• Open File Explorer and navigate to:
  C:\Users\YourUsername\AppData\Local\Packages\HPInc.HPSmart_xxxxxxx\LocalCache
• Delete the cache files and restart HP Smart.

7. Reinstall HP Smart

• Uninstall HP Smart from Settings > Apps.
• Restart your computer.
• Reinstall HP Smart from the Microsoft Store.

Let me know if you need further assistance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[panage]

Thanks for the help.

Reinstalling the package seems to have resolved the issue.

it appears I was running an very old version as item 6 clearing the smart cache could not be found

Again thanks!!!

[Hawks_Eye]

Hi @panage 

That’s great news! 

Reinstalling the package was a solid move, especially since your version was outdated. Sometimes a fresh installation clears up hidden issues that aren’t always obvious.

I really appreciate the follow-up—glad I could help! 

 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!  🚀😊

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye