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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-14-2021 06:13 PM - edited ‎04-14-2021 06:41 PM

HP Recommended
Product: hp 8610 all in one
Operating System: Microsoft Windows 10 (64-bit)

HP 8610 all in one.

I have sent hundreds of scan to email scans up until about 9 months ago.

Now every time I try to scan to email i get the user name or password incorrect message.

I have downloaded all suggested drivers.  

I have used the wizard and removed-re-entered email info about 50 times.  No Luck.

Really getting frustrated with this.

Prints wirelessly from all devises with no problem.   Scan to email is the problem.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2021 11:33 AM

HP Recommended

Please generate and use an App Specific Password to be used among your Yahoo email address, this should allow th eprinter to successfully authenticate to Yahoo:

Generate and manage third-party app passwords

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎04-15-2021 08:40 AM

HP Recommended

Hi,

Please let us know what email service you are using, the problem is likely related with its configuration:

https://support.hp.com/us-en/document/c05519493

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Tags (1)
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‎04-15-2021 09:16 AM

HP Recommended

I have tried yahoo and **bleep** by removing and then using the Wizard over and over.  Thanks

Was this reply helpful? Yes No

‎04-15-2021 11:33 AM

HP Recommended

Please generate and use an App Specific Password to be used among your Yahoo email address, this should allow th eprinter to successfully authenticate to Yahoo:

Generate and manage third-party app passwords

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-21-2021 05:18 PM

HP Recommended

Problem solved with random App specific one-time password.  Thank you.  

Was this reply helpful? Yes No
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