hpscan.exe process is running even after I close it from the application window, eating a ton of cpu

[xJohnnyOx]

I have been working to find out why my PC seems to have random hangs (just locks up).  I have been noticing that after scanning, and closing the HP Scan application, that in task manager, perfomance window that one of the cores is maxed out.  I have tracked it down to the HPscan.exe process.

Can someone explain why it is not closing when the application window is closed, and if there is a fix to get it to close the process?  If that process needs to keep running to allow for scan to file to work, then is there a fix to prevent it from using so much CPU power?

Thank you for any help on this you can give.

JohnnyO

[asmita6658]

@xJohnnyOx

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the HPScan.exe is causing high cpu utilization.

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - Are you trying to initiate the scan from the computer or from the printer? 

Let's try these steps -

Try closing the application from the "Taskbar". 

Step 1 Hard Reset -
1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 Windows Updates troubleshooter -
Click on this link to run Windows Updates troubleshooter.

Step 3 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

You may also refer to this document for steps - 

Hope this helps!

Let me know how that goes.

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