i cant find my computer in the scanner

[jazmine1234]

cannot find my computer as an option to scan

[Max3Aj]

Hi @jazmine1234, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP printer/scanner cannot find your computer as a scan destination, making it impossible to scan directly to your files, let's try these troubleshooting steps to help them "see" each other again. Imagine we're opening up a clear communication channel between your devices! 😉 Try these actions: 👇

Check Connection

• For USB Connection: Ensure the USB cable is properly connected to both the printer and computer. Try a different USB port.
• For Wireless Connection: Ensure both your printer and computer are on the same Wi-Fi network. Restart your router if needed.
• For Ethernet Connection: Ensure the Ethernet cable is properly plugged in and both devices are on the same network.

Enable Scan to Computer (HP Smart)

• Open HP Smart on your computer.
• Look for an option like "Scan to Computer" and enable it.
• If using HP Smart, go to Settings > Scan Settings, and check if your computer is listed.

Restart Print Spooler & WIA Services (Windows)

• Press Win + R, type services.msc, and press Enter.
• Find Print Spooler and Windows Image Acquisition (WIA) services.
• Right-click each one, select Restart, and try scanning again.

Use HP Scan Doctor (Windows)

• Download and run HP Print and Scan Doctor to detect and fix issues.

Reinstall HP Drivers & Software

• Uninstall HP printer software from Control Panel > Programs > Uninstall a Program.
• Go to HP's official website, download and install the latest drivers.
• Restart your computer and try scanning again.

Try Windows Built-in Scan App

• Open Windows Scan app (Windows Key > Type Scan > Open).
• Select your printer and try scanning.

Check Firewall & Security Software

• Some security software may block communication between your printer and computer.
• Temporarily disable firewall/antivirus and try scanning.

I truly hope these comprehensive and sensory-detailed troubleshooting steps help you get your HP printer/scanner finding your computer as a scan destination again! 🥳🖨️➡️💻😊
 

Take care, and have a wonderfully scanning-enabled day! ☀️📄😊

Please let me know if any of these steps feel like they solved your issue by clicking “Accepted Solution”. ✅ And if you found this guidance helpful and super thorough, a "Kudos/Thumbs Up" 👍 is always a greatly appreciated "Thanks!" - like a beautifully scanned document appearing perfectly on your computer screen! 📄💻😄

Max3Aj

HP Support