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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-30-2019 10:56 AM

HP Recommended
Product: officejet 5225

My new printer reads contact 123.hp.com to get the HP smart app or other HP scannningsoftware for your computer.  I rean the scanning diagnostic troubleshoot and it did a test scan of my document just fine but when I try to scan from the printer that message above comes up

 

5 people had the same question
1 REPLY 1

‎06-01-2019 09:04 AM

HP Recommended

hey there, were you able to resolve it? i have the same issue with my new 5010, the scanner works find with the software on the machine, but not when I try to scan from the printer.

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