i have an hp laser jet pro MFP M126nw and i am unable to use scanner from my android device.

[ayushanand]

i have an hp laser jet pro MFP M126nw and i am unable to use scanner from my android device ie samsung m30s working on android 10.I have already installed hp smart app as well as service plugins but the scan button in hp smart app seems to do nothing.Scanner worked for my ios mobile device but not in android device.Please help

[Betty0610]

@ayushanand

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and try again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ayushanand]

I tried it but i doesn't help

[sandytechy20]

@ayushanand

Are you getting any error message while scanning?

[ayushanand]

No i don't get any error message whenever i click scan it shows scanning for a moment and nothing happens

[Kumar0307]

@ayushanand

Did you use the HP Smart app on the iOS device to scan?

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Restart the wireless router, the printer, and the Android phone.

Check for any software updates on the Android device.

Try printing and scanning from the HP Smart app.

For more info on how to scan from your Android phone, refer to this document.

Let me know how this goes.

[AjKAUL]

All the things have been tried - nothing works. I bought the printer couple of days ago and this seems to be an issues which is not resolved by HP - looking at the issues (same one) I happened to explore over net.

Here is the you tube link as well, as to what exactly is happening

https://www.youtube.com/watch?v=tNSWjjJw8QI