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- HP Community
- Printers
- Scanning, Faxing, and Copying
- in receiving fax, I only get the first page and says fax re...

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03-22-2022 08:09 AM
Welcome to the HP User Community.
Sounds like a communication issue.
Could be setup - could be the connection / wiring.
Fax is one of the most documented features - both "how-to" and "troubleshooting is available to help you find and resolve the problem(s) you might encounter.
Documents found in Category Troubleshooting > Topic Fax
See Section Text error messages when faxing
Sub-Section Fax recv. error or Fax send error:
Excerpted
Check for poor line conditions by making a telephone call on the same line. If the line is working, resend the fax or ask the sender to resend it. If the error persists, securely connect to another wall jack using the phone cord that shipped with the fax machine. If necessary, disable Error Correction Mode (ECM), use a slower transmission speed, and set a lower fax resolution.
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Complete the steps in Section >> Cannot receive faxes
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What else?
If it is a new problem,
and
If nothing you do resolved the issues,
Consider that the phone wire might be bad under your house (or out at the pole or beyond).
Yes, "bad wiring" is possible, though local issues are less likely if under-house wiring in your home is protected from the occasional squirrel or other small rodent and if your Utilities are all underground.
References / Resources
Lots more information here:
See Section Fax Issues > starting on Page 115
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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HP OfficeJet Pro 6978 All-in-One Printer
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