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‎07-26-2017 03:49 PM

HP Recommended
Product: HP photosmart C6280
Operating System: Microsoft Windows 10 (32-bit)

INK SYSTEM FAILURE 0xc18a0206 all-in-one  there is no fax.  all new ink carterages installed yesterday.  can anyone help.

 

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2017 12:36 PM

HP Recommended

Hi @chiquita101,

 

Hi! Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

As I understand that the printer is giving Ink system failure error message even after installing new ink cartridges.
Don't worry as I'll be glad to help with your HP Photosmart C6280 All-in-One Printer.

 

Please follow the below steps to troubleshoot the issue.

 

Step 1: Use genuine HP ink cartridges.

 

Step 2: Reset the printer.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  • Turn on the printer.

  • Wait until the printer is idle and silent before you continue.

  • Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave your printer connected to the network.

  • Remove the ink cartridges from the printer.

  • With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  • Wait at least 60 seconds.

  • Plug the power cord back into the wall outlet.

  • NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

  • Reconnect the power cord to the rear of the printer.

  • Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  • Reinsert the ink cartridges, and then close the ink cartridge access door.

  • If you receive a prompt to print a calibration page, do so.

  • If you disconnected the USB cable, reconnect it to the rear of the printer.

  • Try to print.

If the issue persists I would personally suggest you contact our HP Phone Support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

 

Let me know how it goes.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Have a great day! 🙂

 

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-27-2017 12:36 PM

HP Recommended

Hi @chiquita101,

 

Hi! Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

As I understand that the printer is giving Ink system failure error message even after installing new ink cartridges.
Don't worry as I'll be glad to help with your HP Photosmart C6280 All-in-One Printer.

 

Please follow the below steps to troubleshoot the issue.

 

Step 1: Use genuine HP ink cartridges.

 

Step 2: Reset the printer.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  • Turn on the printer.

  • Wait until the printer is idle and silent before you continue.

  • Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave your printer connected to the network.

  • Remove the ink cartridges from the printer.

  • With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  • Wait at least 60 seconds.

  • Plug the power cord back into the wall outlet.

  • NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

  • Reconnect the power cord to the rear of the printer.

  • Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  • Reinsert the ink cartridges, and then close the ink cartridge access door.

  • If you receive a prompt to print a calibration page, do so.

  • If you disconnected the USB cable, reconnect it to the rear of the printer.

  • Try to print.

If the issue persists I would personally suggest you contact our HP Phone Support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

 

Let me know how it goes.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Have a great day! 🙂

 

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No

‎06-03-2018 02:25 PM

HP Recommended

I took the time today to folloow your instructions to the letter.  

Your solution worked.

Thank you .

 

 

Was this reply helpful? Yes No
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