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Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

officejet pro 8500a...

1 REPLY 1
HP Recommended

@zappa19 

 

Welcome to the HP Community --

 

Not sure how you would use ePrint to Scan.

?

 

Regardless,

The Full Feature Software is still available for the printer and Windows 10.

Although it is not new software -- the driver should still work for printing and scanning.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Officejet Pro 8500A e-All-in-One Printer series - A910 Full Feature Software and Driver 

After the software is installed, Restart the computer and log in

 

Example - Full Feature Software - Installed - Programs and Features

 

=== --- === --- === --- === --- ===

Printer Assistant - Manage Scan to Computer

 

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

 

Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable

 

=== --- === --- === --- === --- ===

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

=========================================

What else?

 

If / after the Full Feature Software is installed,

You might also be able to use the HP Scan and Capture application.

Worth trying...

 

 HP printers - Scan with HP Scan and Capture (Windows)

 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

 

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

HP Scan and Capture features an adjustable screen size.

  

Application controls / options

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

Example - Full Feature Software installed

HP Scan and Capture (application)

First Use > Device Setup / Selection

Scan_and_Capture_Add_Select_Device_2Scan_and_Capture_Add_Select_Device_2

 

 

Example - Full Feature Software installed

HP Scan and Capture (application)

Document / Photos Destination setup

Scan_and_Capture_Document-Photo_Settings_3Scan_and_Capture_Document-Photo_Settings_3

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8500A e-All-in-One Printer series - A910  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.