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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

officejet pro 8500a...

1 REPLY 1
HP Recommended

@zappa19 

 

Welcome to the HP Community --

 

Not sure how you would use ePrint to Scan.

?

 

Regardless,

The Full Feature Software is still available for the printer and Windows 10.

Although it is not new software -- the driver should still work for printing and scanning.

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Officejet Pro 8500A e-All-in-One Printer series - A910 Full Feature Software and Driver 

After the software is installed, Restart the computer and log in

 

Example - Full Feature Software - Installed - Programs and Features

 

=== --- === --- === --- === --- ===

Printer Assistant - Manage Scan to Computer

 

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

 

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

 

Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable

 

=== --- === --- === --- === --- ===

Programs_and_Features_Printer_Desktop_Icons_11Programs_and_Features_Printer_Desktop_Icons_11

 

 

Example - HP Scan - Menu > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_8

 

=========================================

What else?

 

If / after the Full Feature Software is installed,

You might also be able to use the HP Scan and Capture application.

Worth trying...

 

 HP printers - Scan with HP Scan and Capture (Windows)

 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

 

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

 

HP Scan and Capture features an adjustable screen size.

  

Application controls / options

 

Windows 10 -

Settings > Apps > Apps and Features

 

Windows 11 - 

Settings > Apps > Installed Apps

 

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 

Example - Full Feature Software installed

HP Scan and Capture (application)

First Use > Device Setup / Selection

Scan_and_Capture_Add_Select_Device_2Scan_and_Capture_Add_Select_Device_2

 

 

Example - Full Feature Software installed

HP Scan and Capture (application)

Document / Photos Destination setup

Scan_and_Capture_Document-Photo_Settings_3Scan_and_Capture_Document-Photo_Settings_3

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8500A e-All-in-One Printer series - A910  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.