keep getting scanning failure message

[terpo23]

I was unable to scan.  I unplugged and then scanned twice.  Now can't scan again.  

[Raj_05]

Hi @terpo23,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing scanning failure with your HP ENVY 6055 All-In-One Printer. There could be several reasons why you're encountering this issue. Here are some troubleshooting steps you can try to resolve the problem.

• Check connections: Ensure that the printer is properly connected to your computer or network. Make sure the USB cable is securely plugged in, or if you're using a wireless connection, verify that the printer is connected to your Wi-Fi network.
• Restart the printer: Power off the printer, wait for a few seconds, and then turn it back on. This simple step can often resolve minor software glitches or connectivity issues.
• Update printer drivers: Outdated or incompatible printer drivers can cause scanning problems. Visit the HP support website and download the latest drivers and software for your specific printer model. Install the updated drivers on your computer and try scanning again.
• Check for firmware updates: Firmware updates can improve the overall functionality and performance of your printer. Visit the HP support website, search for your printer model, and check if there are any available firmware updates. If there are, follow the instructions provided to update the printer's firmware.
• Restart your computer: Sometimes, issues can be resolved by restarting your computer. Close all running programs, restart your computer, and then try scanning again after it has fully restarted.
• Verify scanning settings: Ensure that the scanning settings are configured correctly on your computer. Open the scanning software or application on your computer and check if the correct scanner is selected. Also, confirm that the scanning settings, such as resolution and file format, are appropriate for your needs.
• Check for error messages: Take note of any specific error messages or error codes displayed on the printer or computer screen. 
• Reset printer settings: As a last resort, you can try resetting the printer to its default settings. Consult the printer's user manual or the HP support website for instructions on how to perform a factory reset. Keep in mind that this will erase any custom settings you've configured on the printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support