keep saying scanner in use when its not

[holroyds]

scanner not working

[Hawks_Eye]

Hi @holroyds 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Envy 6530e All-in-One Printer's scanner isn't working, here are some steps to troubleshoot and resolve the issue:

1. Check Connections

• Ensure the printer is properly connected to your computer or network.
• If using a USB connection, verify that the cable is securely plugged in and not damaged.
• For wireless connections, confirm that the printer is connected to the same Wi-Fi network as your computer.

2. Restart Devices

• Turn off the printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

3. Update Printer Drivers

• Visit the HP Support website and download the latest drivers for your printer model.
• Install the drivers and restart your computer.

4. Use the HP Smart App

• Download the HP Smart app on your computer or mobile device.
• Use the app to initiate a scan and check if the issue persists.

5. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool.
• This tool can diagnose and fix common scanning issues.

6. Check Scanner Glass

• Open the scanner lid and clean the glass with a lint-free cloth and a small amount of glass cleaner.
• Ensure there are no smudges, dust, or debris on the glass.

7. Perform a Factory Reset

• On the printer's control panel, go to Setup > Printer Maintenance > Restore Factory Defaults.
• Reconfigure the printer settings after the reset.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye