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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer
Microsoft Windows 11

is it possible to replace the lamp in my HP OfficeJet Pro 6968 All-in-One Printer?  I can no longer make copies or scan with that lamp burned out. The printer part is fine. 

1 REPLY 1
HP Recommended

Hi @Anna_S

 

Welcome to the HP Support Community,

 

I understand you are facing an issue with your lamp in the scanner not working. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
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